Customer Journey: Maya, Creative Entrepreneur
How Orbit helps solo artists build repeat buyers without losing the handmade feel
About Maya
- Solo business owner selling custom art prints, handmade jewelry, and design services
- Fewer than 10 regular customers — some repeat buyers, some one-time clients
- Communicates mostly via Instagram DMs, email, and occasionally in-person at events
- Biggest challenge: staying consistent with follow-ups, nurturing relationships, and making each client feel remembered
The Customer Journey Using Orbit AI Premium
| Stage | Challenge | Orbit AI Solution | Example |
|---|---|---|---|
| Onboarding / Setup | Forget to follow up after market days or pop-ups | Import contacts, tag clients, draft follow-ups | “Hey Amber! So glad you loved the necklace…” |
| Adoption | Feels like another tool to manage | Weekly nudges, quick-logging shortcuts | “You promised a sketch for Jay two days ago…” |
| Value Realization | Wonders if Orbit is worth it with few clients | Tracks replies, recommends reorder-ready templates | “Messages with behind-the-scenes photos got 2x replies” |
| Reactivation & Repeat | Clients disappear after holidays | Seasonal reminders and outreach prompts | Orbit suggests re-checking in before Mother’s Day |
| Advocacy / Referral | Too shy to ask for testimonials | Referral scripts and auto review follow-ups | Orbit nudges Maya to thank a referrer |
Why Orbit AI Premium Works for Entrepreneurs
- Smart reminders: Stay in touch without feeling pushy
- Auto-drafted messages: Saves time and keeps it personal
- Relationship tracking: Never lose momentum or forget someone
- Customer segmentation: Tailored outreach based on client type
- Confidence booster: Show up consistently, even on busy weeks
Summary: Real Outcomes
- More repeat buyers with minimal effort
- Stronger client connections that feel authentic
- Less anxiety about remembering everyone
- Better testimonials and word-of-mouth referrals
- No CRM overwhelm — just a personal touch that works
Does this sound like you?
Orbit AI Premium was built to help solo entrepreneurs simplify follow-ups, keep clients coming back, and feel more in control of their relationships — without the hustle overwhelm.
Start Using Orbit AI Premium
