Nonprofit Customer Journey

Smart follow-ups: No one gets forgotten — everyone feels seen
AI messaging: Saves time and reduces message stress
Timed reminders: Makes outreach proactive, not reactive
Relationship insights: Data helps leaders take action
Shared access: Teams work together without miscommunication

Customer Journey: Rise Community Church

How Orbit helps nonprofits and churches build stronger communities with smarter outreach

About Rise Community Church

Mid-sized nonprofit church with ~12 staff and 40+ active volunteers
Manages member outreach, local events, donations, and partnerships
Communication happens via email, phone, text, and occasional social DMs
Key Challenges: inconsistent follow-up, missed engagement opportunities, managing relationships at scale

Stage	Challenge	Orbit AI Solution	Example
Onboarding / Setup	Struggle to track members, donors, or visitors needing follow-up	Upload contacts, tag by type, auto-schedule nudges and drafts	Visitor receives warm thank-you message 3 days after attending
Adoption	Staff need reminders but dislike clunky tools	Weekly snapshot, role-based reminders, high-impact push notifications	Staff is reminded to thank a donor after 2 months
Value Realization	Need to prove Orbit increases engagement	Tracks engagement rates, highlights winning messages	Orbit shows texts outperform emails by 60%
Renewal / Reactivation	Volunteers drift without notice	Timed nudges, re-engagement prompts	Admins invited 10 lapsed volunteers to event
Advocacy / Referral	Referrals and testimonials often forgotten	Auto-milestone asks, share templates, tracks referrals	Orbit sends thank-you + invite to small group

Orbit AI Premium was built to help mission-driven teams like yours simplify follow-ups, boost engagement, and never miss a meaningful moment.